FRAMING THE COTSWOLDS
SHIPPING POLICY
We would prefer customers to pick up the frame in person to ensure you receive your purchase in perfect condition. If you would like us to post your frame, we can offer advice on glass alternatives as part of the initial consultation or help organise an external courier. There will also be a small extra charge incurred for transit packaging.
RETURNS POLICY
If the client is dissatisfied with the quality of purchase, we would ask that they contact us immediately so that the issue can be rectified.
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We use the Consumer rights act 2015 as a reference point.
FAQ
Q: Can I put my artwork in the post to you for framing?
A: Yes, how we receive the artwork is the client's choice.
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Q: What happens if my original artwork gets damaged during the framing process?
A: Although every effort is taken to ensure the original artwork is preserved, there may be a very rare occasion when damage occurs during the process of framing, in which case we would employ a skilled conservator for the repairs.
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Q: Do I have to have a consultation in person at the studio?
A: There is no need to come in person if that's inconvenient - we can speak on the phone or through email, however clients tend to drop off their artwork and have a consultation at the same time, as this is the most efficient way for the client to get the exact frame they're after.
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Q: Is an estimate the same as a quote?
A: An estimate is a rough idea of how much a job may cost. The quote is the price that it will be, and can only be arrived at after the consultation.